Back-Orders
In the event that a product is not available at the time of invoicing then HDNW will place the item on Back-Order. The product will be shipped to the customer as soon as the part is available via an authorized courier service. If the customer would like the Back-Ordered part to be placed in Will-Call for pick up then he/she must notify HDNW right away.

Warranty
All purchases come with a 30-day return policy from the date of the original invoice and must be in original packaging and does not include Special Ordered items. A 30-day upgrade policy is also available for any parts purchased in a system build. All parts must be with a copy of the original invoice for warranty and it is non transferable. All parts come with a 1-year replacement from date of original invoice. If the replacement part is no longer available it will be at HDNW�s sole discretion to do a credit, upgrade or send the defective part back to the Manufacturer. Any physical damage or use outside of Manufacturer guidelines will void any warranty with HDNW.

System Warranty
All computer systems built by HDNW come with a 1-year parts replacement and a 3-year labor warranty that is non transferable. If the replacement for a defective part is not available then it will be upgraded or sent to the Manufacture for repair/replacement at HDNW discretion. Systems will be covered for any labor necessary to repair the system up to 3-years from date of original purchase. Any work done by anyone other than HDNW will not be covered under the system warranty. Any adjustments, modification or alterations that do not follow Manufacturer guidelines voids any warranty with HDNW.

Returns Department
If you would like to do a return or handle a replacement and cannot make it into our store please contact HDNW�s RMA department during normal business hours.

Email: rma@hdnw.com
Phone: (425)644-6474